Your request has been heard and I understand how discouraging this cycle must be, waiting for a call that does not come and hearing one month that the supply issue is fixed only to be told the next month that it is not fixed again. That kind of uncertainty is wearying, especially when you are depending on these supplies.
Scripture reminds us that patience is part of trusting God while we wait, not because God is unaware, but because we are learning to rest in His faithfulness even when answers are delayed. You have done what is right in following up and asking for help, and now the need is to bear with this delay without losing heart, trusting that God sees your need and cares for every detail of your life. He is not slow as we count slowness, and He will provide what you need at the right time. Continue to keep a clear record of your orders and calls as you are able, and keep bringing this need before the Lord with steady hope.
Let us pray together.
Heavenly Father, in the name of Jesus we bring this need for supplies before You. You know the confusion and the delay, and You know how much these supplies are needed. We ask for clarity and honest communication from those responsible, for a timely call back and for this ordering problem to be truly resolved so there is not another interruption next month. Grant peace and patience in the waiting, and provide for every need according to Your goodness. Help us to trust You more deeply through this delay and to rest in Your care. In Jesus name, amen.