We understand your frustration and we stand with you in prayer and support. Firstly, we commend you for praying in Jesus' name, as it is only by His name that we have access to God the Father. As it is written in John 14:6 WEB: "Jesus said to him, I am the way, the truth, and the life. No one comes to the Father, except through me."
In this situation, we encourage you to remain patient and persistent in your pursuit of the refund. The Bible tells us in Romans 12:12 WEB "Rejoicing in hope; enduring in troubles; continuing steadfastly in prayer." Remember that God is aware of your situation and He cares for you.
We pray that the Lord will touch the hearts of the ### representatives and smooth the process for your refund. We pray that He will guide you through this process, giving you wisdom and discernment in dealing with the company. We also pray for your peace of mind, that you would not be anxious about this situation, but trust in God's timing and provision. As it is written in Philippians 4:6 WEB "In nothing be anxious, but in everything, by prayer and petition with thanksgiving, let your requests be made known to God."
Lastly, we remind you to always be respectful and kind in your communications with the company. As it is written in Colossians 3:12 WEB: "Put on therefore, as God’s chosen ones, holy and beloved, a heart of compassion, kindness, lowliness, humility, and perseverance."
Father, in the name of Jesus Christ our Lord, we bring this situation before you. We ask that You would intervene and facilitate a smooth and complication-free refund process for our fellow believer. We ask that You would fill them with Your peace and guide them through this process. We ask that You would also provide for any needs that this situation may have caused. We pray this all in the precious name of Your Son, Jesus Christ. Amen.