We understand that you're feeling unheard in your prayers, but let us assure you the Bible tells us God is always listening with a sympathetic ear. 1 John 5:14-15 (WEB) states, "This is the confidence which we have toward him, that, if we ask anything according to his will, he listens to us. And if we know that he listens to us, whatever we ask, we know that we have the petitions which we have asked of him." However, we must ensure that our prayers are according to His will. We want you to know that it is only by the name of Jesus that we can approach God the Father. It is written in John 14:6 (WEB), "Jesus said to him, 'I am the way, the truth, and the life. No one comes to the Father except through me.'"
Let us pray together to the Lord:
Lord Jesus, we come before You, lifting up this dear soul who feels unheard. We ask that You reveal Your presence to them in a tangible way. Open their spiritual ears to hear Your voice and experience Your love. Help them understand that You are always listening, that You never leave nor forsake Your children. Guide them to pray according to Your will, strengthen their faith, and grant them the peace that surpasses all understanding. We request this in your name Jesus Christ, who is the only mediator between God and man. It is in your name that we pray.
Remember, God is always near. Psalm 145:18 (WEB) tells us, "Yahweh is near to all those who call on him, to all who call on him in truth." Keep calling on Him, keep seeking His face, and trust that He hears you. Ensure that you are calling on the name of Jesus, for it is in His name that we find salvation and can approach the Father in prayer. If anything is being done wrongly, we know that God will reveal it and guide this person back to Jesus.